Resume: Full-Time Experience

RSA Security, Bedford, MA     2000 - 2002
Information Architect

Over two years, was selected to work on four progressively complex web development projects for four internal RSA Security clients, based on ability to deliver each project within timeframe and exceeding client expectations.

Client: RSA Security Web Services

Project: Proposed and architected Content Management System as well as supporting business processes.

Results: Improved information quality, storage, flow, usability and security on intranet, extranet and internet.

• Advocated content management system (CMS) to be implemented on intranet, extranet and internet sites
• Developed documentation naming & security classification system for cross-site CMS
• Proposed, developed and implemented 90 day content review business process for multi-site web publication
• Developed style guide heuristics for internal, partner and NDA content published online
• Presented improved security access methods for each user group within the corporate web infrastructure

Client: RSA Security Worldwide Sales and Marketing

Project: Proposed, built, and managed a consistent information architecture and user interface across four major product lines on the RSA intranet (300 pages).

Results: Increased 1200 RSA employees’ workflow efficiency and online experience satisfaction, significantly reduced employee time spent looking for product information.

• Proposed consistent IA, UI strategy across 4 major product lines
• Coordinated and led strategy meetings with senior product marketing management
• Directed classification and naming of documents across product lines, facilitated consensus among members
• Directed iterative development of the cross-product html template to meet an aggressive launch deadline

Client: RSA Security SecurWorld Partner Program

Project: Proposed, built and managed global sales and marketing extranet (300 pages).

Results: Increased 5000 business partners’ workflow efficiency and online experience satisfaction; improved online information quality and presentation, company image and company offering to business partners.

• Presented and implemented an effective global partner extranet site strategy
• Led the re-design of extranet site to reflect results of self implemented international usability tests
• Facilitated and implemented globalization and localization concerns including colors, language, and symbols
• Provided site information architecture, site flow, site mockups to web development team
• Developed and directed 50 content developers in US, Canada, Europe, Middle East, Africa, South America, and Asia Pacific

Client: RSA Security Worldwide Sales

Project: Proposed, built and managed global sales and marketing intranet (500 pages).

Results: Increased 600 RSA employees’ workflow efficiency and job satisfaction,
reduced phone calls to the corporate office for website/informational assistance.

• Created centralized architecture for information previously dispersed throughout multiple business systems
• Created user interface based on end-user feedback of previously released websites
• Directed corporate web team including 2 html programmers, 1 database and 1 interactive media programmer
• Developed and directed 30 content developers based at RSA Security corporate headquarters
• Developed and managed ongoing Usability and QA testing
• Implemented new sales intranet in 8 weeks, which included interactive knowledge management functionality

RSA Security, Bedford, MA     2000 - 2002
Knowledge Management Engineer

Hired as RSA Worldwide Sales’ first Knowledge Management Engineer to consolidate, streamline and grow knowledge resources for the optimization of the entire sales organization ’s business process.

• Proposed new information management process, knowledge management system and online publication
• Developed and managed international knowledge network of approximately 80 internal experts
• Built interactive knowledge management system (KMS) using Clarify CRM software
• Managed all online knowledge requests for 600 worldwide sales and marketing employees
• Grew knowledge management team to 4, including two knowledge engineers based in Europe
• Significantly reduced calls to the corporate office for informational assistance

RSA Security, Bedford, MA     2000
Tele-Sales Representative

• Consistently ranked top among tele-sales peers in sales performance

Fidelity Investments, Boston, MA     1999
Pre-Sales Representative

• Educated walk-in customers in the use of Fidelity's online services
• Assisted senior financial representatives in the qualification of sales leads

St. Elizabeth’s Hospital, Boston, MA     1998 - 1999
Chaplain Intern

• Counseled patients, family members and friends related to patients in the Cardiac Intensive Care Unit, Respiratory Intensive Care Unit and Dialysis Unit
• Wrote visit reports for full discussion with spiritual care team peers and supervisors

Health Care for All Legal Services, Boston, MA     1998
Administrative Intern

• Assisted with mailings and phone support for annual fund raiser

Seattle Mental Health, Seattle, WA     1995 - 1996
Admissions Counselor

• Conducted clinical and financial screenings of mental health patients
• Supervised special needs children in a therapeutic classroom of 25

Highland Hospital, Rochester, NY     1994 - 1995
Research Assistant

• Identified measurement scales, collected & analyzed data from taped doctor-patient visits for study publication.
• Aggregated and Catalogued database entries for all publications related to the topics of doctor-patient relationship and physician satisfaction

Mt. Hope Family Center, Rochester, NY     1994 - 1995
Research Assistant

• Conducted parent interviews
• Configured EEG equipment for each child subject who was subjected to a test of images (emotional stimuli) projected onto a large screen.
• Collected EEG data for study publication, debriefed subjects